FAQs

Here’s how we stand out as a professional, friendly, local cleaning company:

Extensive Cleaning Checklists

To ensure that every corner of your home receives the attention it deserves, we utilise a detailed Cleaning Checklist. This systematic approach guarantees that no area is overlooked during our thorough cleaning process. Our checklist includes essential tasks such as:

• Deep Cleaning Skirting Boards and Light Fixtures (Initial Spring / Deep Cleaning and End of Lease Cleaning): We pay attention to often-neglected areas, ensuring they are dust-free and sparkling.
• Deep Cleaning Kitchen Appliances (Optional Extras): From the inside of the oven to the refrigerator, we ensure all appliances are sanitised and ready for use.
• Disinfecting High-Touch Areas: We prioritise your health by thoroughly disinfecting doorknobs, switches, remote controls, and other high-touch surfaces.

Experienced Staff and Quality Supplies

We believe in investing in our team. Our experienced cleaners are not only trained in the latest cleaning techniques but also understand the importance of using effective, eco-friendly products. We select high-quality disinfectants and surface cleaners that are safe for your home and the environment, enhancing cleanliness while providing peace of mind.

Yes, all of our cleaners at Illawarra Clean must pass a police background check, and are thoroughly vetted. We also carry Public Liability insurance to ensure our clients’ property and our cleaners are safe. We prioritise your safety and peace of mind while providing professional cleaning services. To learn more about our team and core values, visit our About Us page.

If you’re online, simply select the service you want and click the Book Online button to get personalised pricing, schedule an appointment in real-time based on our availability, and receive a confirmation. It only takes 60 seconds. Use your smartphone, computer, or tablet. Or call us!

That’s entirely up to you! If you’ve got other things to do, just let us know how our cleaners are able to access to your home at the time of appointment. Some clients provide a garage or door code, others leave a hidden key. Let us know when you book online or call us with your request. We’re work with you to figure out a solution!

We come fully equipped with everything we need to ensure your home or space is cleaned thoroughly and effectively. If you’d prefer that we use your cleaning products, please just let us know when you book online or via phone.

When you book online or call us, you can select to receive a text message or email before each scheduled service. We send reminders one day and two hours before each cleaning appointment.

Rescheduling is one click away. Or simply call us and we’ll update your booking. Our email service reminders include a Reschedule button which allows you to instantly reschedule your booking if doing so greater than 24 hours of each booked service.