At Illawarra Clean, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or engage with our services.
Acceptance of Policy By accessing or using our site, you agree to the terms of this policy and consent to the collection and use of your personal information as described here. This policy applies to both Australian and overseas users.
What Personal Information We Collect We collect personal information such as your name, mailing address, email, phone number, and payment details (credit card and billing address) when you interact with us online, in-person, or over the phone. This information helps us provide you with seamless service, process transactions, and maintain communication.
Sensitive Information We do not collect sensitive information unless necessary to provide professional advice or evaluate eligibility for employment or contract work.
Automatically Collected Information When you visit our site, we may collect data like your IP address, browser type, and pages visited. Cookies may be used to enhance your experience, such as remembering login details. You can choose to decline cookies, but certain features may not function properly.
How We Use Your Information We use your personal information to:
- Provide our cleaning services and handle transactions
- Communicate effectively with you
- Improve our website and customer service
- Conduct research to enhance our offerings
Your information is used only for purposes related to your interaction with us unless otherwise consented to.
Third-Party Sharing We do not sell or rent your personal information. However, we may share it with trusted third-party service providers (e.g., payment processors, marketing support) to perform business functions. These third parties are required to maintain confidentiality and only use your information as necessary.
By providing your information, you consent to its transfer and processing in compliance with Australian privacy laws.
Security Measures We follow industry best practices to protect your personal information, including using SSL encryption for sensitive data like payment details. However, no online platform is 100% secure, and any transmission of information is at your own risk.
Your Rights You can access, correct, or update your personal information by logging into your account or contacting us directly.
Marketing and Communications From time to time, we may send you promotional emails or surveys. You can easily opt-out by contacting us at in**@il************.au . Transactional emails, such as order confirmations, will still be sent as necessary.
Cookies & Tracking Our site may use cookies and web beacons to personalise your experience. Third-party cookies may also be used, and we encourage you to review their policies. You have the option to disable cookies via your browser settings, but this may affect site functionality.
External Links & Social Media Our site may link to third-party websites and social media platforms. Please review their privacy policies, as we are not responsible for their practices.
Changes to This Policy We reserve the right to update this Privacy Policy. Material changes will be posted on our website, and we recommend reviewing this policy regularly.
Contact Us If you have any concerns or questions, please contact us at in**@il************.au or [+612] 4207 9977 during business hours.
